Player Protection
Responsible Gaming at be99
At be99, we believe that gaming should always be a form of entertainment — never a source of stress, financial harm, or personal hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
Our Commitment
Gaming That Puts People First
be99 is Bangladesh's leading online casino and sports betting platform, and with that position comes a responsibility we take seriously. Every feature we build, every promotion we run, and every interaction we have with our players is shaped by our core belief: gambling must be enjoyable, voluntary, and within each person's means. When it stops being any of those things, it stops being entertainment.
This page explains the concrete tools and policies that be99 has put in place to support responsible gaming. Whether you are a casual player who enjoys a weekend cricket bet or a regular live casino enthusiast, these resources are available to you at any time — no questions asked, no judgment attached.
be99 also recognises that the Bangladesh market has its own cultural context. Family finances, social pressures, and the accessibility of mobile payments like bKash and Nagad mean that responsible gaming awareness is especially important for Bangladeshi players. We have built our player protection programme with this context in mind, and we encourage every player to read this page carefully and share it with anyone in their circle who gambles online.
If you feel that gambling is negatively affecting your life right now, please scroll directly to the Self-Exclusion and Support sections below. You do not need to read this entire page before reaching out — our support team at [email protected] is available around the clock.
Bangladesh Standard Time (UTC+6): Our responsible gaming support team operates 24 hours a day, 7 days a week in your local time zone. Whether it is 3 AM in Dhaka or a public holiday, someone is always available to help you manage your account safely.
Confidential and non-judgmental: All responsible gaming requests — including self-exclusion, deposit limit reductions, and support conversations — are handled with complete confidentiality. Our team will never pressure you to continue playing or reverse a protection measure you have requested.
Protection Tools
Your Controls, Always Available
be99 provides a comprehensive set of player-controlled protection tools. Every one of these can be activated through your account settings or by contacting our support team directly.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period before they become active — giving you time to reconsider.
Session Time Limits
Define the maximum time you want to spend on the be99 platform in a single session. When your session limit is reached, you will receive a notification and be automatically logged out. You can also activate a session reminder at any interval — for example, an alert every 30 minutes — so you always know how long you have been playing.
Reality Checks
Reality check notifications appear at regular intervals during your gaming session and display your net gaming position (total deposited, total wagered, current balance) for that session. These prompts are designed to maintain your awareness of time and money spent, preventing the kind of "flow state" where time can pass unnoticed during an extended session.
Time-Out / Cool-Off
If you want a short break from gambling without fully closing your account, the time-out feature allows you to suspend your be99 account for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. You can still withdraw any available balance. Time-outs cannot be reversed before the chosen period ends.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need to stop gambling entirely. You can request self-exclusion for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is closed, all marketing communications cease immediately, and be99 will make every effort to ensure you cannot open a new account. Self-exclusion records are retained permanently and cannot be reversed during the chosen period.
Loss Limits
In addition to deposit limits, be99 allows you to set a maximum net loss threshold per day, week, or month. When your losses reach the set threshold, your account is automatically restricted from further wagering for the remainder of the period. This tool is particularly useful for players who fund their accounts in advance and want to prevent runaway losing sessions from exceeding a pre-planned budget.
Step by Step
How to Activate Protection Tools
Activating responsible gaming tools on your be99 account takes less than two minutes. Here is how to set up any limit, time-out, or self-exclusion from your account dashboard:
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01
Log in to your be99 account
Access your account via the be99 Login page. Use your registered mobile number or email address and your password to sign in securely.
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02
Navigate to Account Settings
From your account dashboard, open the Settings menu. Locate the section labelled "Responsible Gaming" or "Player Protection". This section is always accessible regardless of your account status.
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03
Select the tool you need
Choose from Deposit Limits, Loss Limits, Session Time Limits, Reality Check frequency, Time-Out, or Self-Exclusion. Each tool has a clear description and a simple configuration interface.
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04
Set your parameters and confirm
Enter the amount (for financial limits) or the time period (for time-based tools) and confirm your selection. Protective measures — reductions, time-outs, and self-exclusion — take effect immediately. You will receive a confirmation to your registered email or mobile number.
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05
Contact support if you need assistance
If you are unable to access your account settings or prefer to speak with a team member directly, email [email protected] at any time. Our team will activate any protection measure on your behalf within minutes.
Limit Reference
Limit Types at a Glance
| Limit Type | Period Options | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit (reduction) | Daily / Weekly / Monthly | Immediate | Yes — after 7-day delay |
| Deposit Limit (increase) | Daily / Weekly / Monthly | 7-day delay | Yes |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Yes — after 7-day delay |
| Session Time Limit | Per session (minutes) | Immediate | Yes — anytime |
| Reality Check | Every 15 / 30 / 60 min | Immediate | Yes — anytime |
| Time-Out | 24h / 48h / 7d / 30d | Immediate | No — fixed period |
| Self-Exclusion | 6m / 1y / 3y / Permanent | Immediate | No — fixed period |
All amounts in Bangladeshi Taka (৳). The 7-day delay on limit increases is a mandatory cooling-off period designed to protect players from impulsive decisions. It cannot be waived.
Know the Signs
Warning Signs of Problem Gambling
Take These Signs Seriously
Problem gambling can develop gradually. Many players do not recognise the signs in themselves until the impact on their finances, relationships, or mental health is already significant. The following warning signs apply equally to cricket betting, casino games, and slots — all categories of gambling can become problematic.
Financial warning signs:
- Spending more than you can afford on gambling, including using bill money or rent money
- Chasing losses — placing additional bets to try to recover money already lost
- Borrowing money from family or friends (or via mobile credit) to fund gambling
- Making multiple deposits in a short period, particularly via bKash or Nagad late at night
- Lying to family members about the amount of money spent on gambling
Behavioural warning signs:
- Feeling restless, irritable, or anxious when not gambling
- Gambling as a way to escape stress, anxiety, loneliness, or problems at work or home
- Spending significantly more time gambling than you originally intended
- Neglecting work, study, family, or religious obligations because of gambling
- Repeatedly trying to cut down or stop gambling but finding it difficult to do so
- Thinking about gambling frequently when doing other activities
If you recognise two or more of these signs in yourself or in someone close to you, we strongly encourage you to use one of the protection tools described above or to contact be99 support immediately. You are not alone, and support is available.
Quick Self-Check
Ask Yourself These Questions
This is not a clinical diagnostic tool, but an honest self-reflection exercise. If you answer "yes" to three or more of the following questions, we recommend reaching out to our support team or considering a time-out or self-exclusion.
Answering "yes" to any of the above questions is a signal worth taking seriously. There is no shame in reaching out — early action leads to much better outcomes than waiting until a problem has grown larger.
Underage Gambling Prevention
Protecting Young People in Bangladesh
The minimum age to register and play on be99 is 21 years. This is a firm rule with no exceptions. be99 applies mandatory age verification at the point of registration and uses KYC document verification — requiring submission of a valid National Identity Card (NID) or passport — before any withdrawal can be processed. Accounts where the age of the registered player cannot be confirmed are suspended pending verification.
be99 also takes steps to prevent underage individuals from accessing the platform using a parent's or guardian's account. Account sharing is strictly prohibited under our Terms and Conditions. Players who share their login credentials with others — including family members under the age of 21 — may have their accounts suspended and any winnings voided.
If you share a device in your household — which is common in Bangladesh, particularly with mobile phones used for bKash and Nagad transactions — we strongly recommend the following steps to prevent accidental access by younger household members:
Use a Strong PIN or Biometric Lock
Lock your device or the be99 app with a PIN, fingerprint, or face recognition that younger household members do not have access to.
Always Log Out After Each Session
Do not save your login credentials in your browser or allow automatic login on a shared device. Log out after every session.
Talk Openly with Young People
Have honest conversations with young people in your household about why gambling is restricted to adults and the financial risks involved.
Report Suspected Underage Access
If you believe a minor has accessed be99 through any account, contact [email protected] immediately. We will act swiftly and in confidence.
Get Help Now
You Are Never Alone
Speak to the be99 Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Whether you want to activate a protection tool, discuss your account, or simply talk through concerns about your gambling habits, we are here for you. All conversations are treated with complete confidentiality.
To contact our responsible gaming team, email us at the address below. Please do not use a mailto link — copy the address manually and send from your registered email address for fastest response.
[email protected]Response time: within 1 hour for responsible gaming requests | Bangladesh Standard Time (UTC+6)
Play Responsibly
Explore be99 — On Your Terms
Now that you understand our responsible gaming tools, you are better equipped to enjoy everything be99 has to offer — cricket betting, live casino, slots, and more — with confidence and in control. For adults aged 21 and above only.