be99 Frequently Asked Questions

be99 accepts a Bangladesh National Identity Card (NID) or a valid passport as primary identity documents for KYC verification. You will need to upload a clear photo or scan of the front and back of your NID, or the photo page of your passport. In some cases, a proof-of-address document such as a recent utility bill or bank statement may also be requested. KYC verification is required before your first withdrawal can be processed.

KYC verification on be99 is typically completed within 24 hours on business days. If your documents are clear and all required information matches the details you provided at registration, most verifications are approved faster than that. If our team needs additional information or a clearer image, you will receive an email explaining what is required. Submitting high-quality document scans speeds up the process considerably.

To reset your be99 password, go to the Login page and click "Forgot Password". Enter the mobile number or email address associated with your account, and be99 will send a password reset link or OTP to your registered contact. Follow the instructions in that message to set a new password. If you no longer have access to your registered mobile number or email, contact [email protected] directly — our team can verify your identity and help you regain access securely.

No — be99 allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any winnings voided. If you believe a duplicate account was created accidentally, contact [email protected] immediately to have the extra account closed before any restrictions are applied. Each player's account is tied to their NID or passport, making duplicate detection straightforward during verification.

bKash deposits on be99 are credited instantly — in most cases your balance updates within 30 seconds of completing the bKash payment. This is because be99 uses a direct real-time integration with bKash's payment gateway. If a deposit does not appear within five minutes, check that the transaction was completed successfully in your bKash app and contact [email protected] with the bKash transaction reference number for immediate assistance.

The minimum deposit on be99 is ৳200 regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfer via Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi banks. There is no maximum deposit limit set by be99 at the platform level, though individual payment providers like bKash and Nagad may apply their own daily transaction limits as per Bangladesh Bank regulations.

The minimum withdrawal amount on be99 is ৳500. Withdrawals can be made to the same bKash, Nagad, or Rocket account used for your deposit, or to a verified Bangladeshi bank account. For security reasons, be99 requires that withdrawals be sent only to payment methods registered in your own name — third-party withdrawals are not permitted. Ensure your KYC verification is complete before requesting your first withdrawal to avoid delays.

Withdrawals to bKash and Nagad are typically processed by be99 within 1–3 hours of the request being submitted, for verified accounts with no active wagering requirements. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1–2 business days depending on interbank processing times. be99 processes withdrawal queues around the clock, including weekends and Bangladeshi public holidays, so there is no need to time your withdrawal request for business hours.

be99 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — for example, bKash or your bank — may apply their own transaction charges as per their standard fee schedules. These charges are set by the payment provider and are outside be99's control. We recommend checking the fee structure of your chosen payment method in advance, particularly for larger bank transfer withdrawals where processing charges can vary between institutions.

Yes — be99 fully supports deposits and withdrawals via Nagad and Rocket in addition to bKash. To deposit via Nagad, select Nagad from the payment method options in your be99 account cashier, enter the amount, and follow the Nagad payment prompt on your mobile. Rocket deposits follow the same process through the DBBL Rocket interface. All three mobile banking options support the minimum ৳200 deposit and process credits in real time under normal network conditions.

be99 covers all major domestic and international cricket competitions including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, and all bilateral series featuring the Bangladesh Tigers. Betting markets available include match winner, toss result, top batsman, top bowler, total runs per innings, number of sixes, method of first dismissal, and live in-play markets with real-time odds updates throughout the match.

Yes — all slot games and casino games on be99 use certified Random Number Generator (RNG) technology, which ensures every spin, card deal, or dice roll is statistically independent and unpredictable. be99 sources its games from internationally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe, all of whom submit their RNG systems to regular third-party audits. be99 is committed to fair play certification and transparent Return to Player (RTP) figures for all slot titles.

RTP (Return to Player) is the percentage of total wagered money that a slot or casino game pays back to players over a statistically large number of rounds. For example, a slot with a 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. RTP is a long-run statistical measure — it does not predict what will happen in any single session. Higher RTP titles generally offer better value over time. On be99, RTP figures for individual slot games are listed in each game's information panel.

Yes — be99 is fully optimised for mobile play on Android and iOS devices. The entire platform including slots, live casino, cricket betting, and Dragon Tiger runs smoothly in your mobile browser without needing to download a separate app. The responsive design adapts to all screen sizes, from compact smartphones common in Dhaka and Chittagong to larger tablets. A stable 4G or Wi-Fi connection is recommended for live casino and in-play cricket betting to avoid interruptions during active sessions.

Dragon Tiger is a two-card comparison game available in the live casino section of be99. One card is dealt to Dragon and one to Tiger, and players bet on which side will receive the higher card. Standard card rankings apply (Ace is low, King is high). Players can also bet on a Tie. A winning Dragon or Tiger bet pays 1:1 (minus a 50% commission on Tie outcomes, depending on variant rules). Suit and exact-value side bets may also be available depending on the live table provider. Full rules are displayed within each live table before you join.

be99 offers a welcome bonus on your first deposit — the exact percentage and maximum bonus amount are displayed on the promotions page at the time of your registration, as offers may vary seasonally or by campaign. Typically, new players receive a match bonus on their first deposit credited as bonus funds to their account. The welcome bonus is available to all newly verified players who are 21 years or older, and is credited automatically when you make a qualifying deposit using bKash, Nagad, or any supported payment method.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, if be99 grants a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before the bonus converts. Not all games contribute equally — slots typically contribute 100% while live casino and sports bets may contribute at a lower rate. Full wagering contribution rates are listed in the applicable promotion's terms.

Yes — be99 operates a loyalty programme that rewards regular players with points for every bet placed across sports, live casino, and slots. Accumulated points can be redeemed for bonus funds, free spins, or other rewards depending on your tier level. Higher loyalty tiers unlock benefits such as faster withdrawal processing, dedicated account management, exclusive promotional offers, and higher deposit limit options. Details of the current loyalty tier structure and points redemption rates are available in the Promotions section of your be99 account dashboard.

Yes — be99 runs targeted promotional campaigns during major cricket tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and bilateral series involving Bangladesh. These promotions may include enhanced odds on selected matches, accumulator bonuses for multi-bet slips, free bets for predicting match winners, and prize draws for top cricket bettors during the tournament period. Check the be99 promotions page at the start of each cricket season for the latest available offers.

be99 is a safe and reliable platform built specifically for the Bangladeshi market. The site uses 256-bit SSL encryption to protect all player data and financial transactions. All games are sourced from certified, internationally audited providers with verified RNG systems. Player funds are held separately from operational funds, and withdrawal requests are processed promptly for verified accounts. be99 is committed to fair play and transparent operations, and maintains a published responsible gaming policy at /responsible-gaming.

The minimum age to register and play on be99 is 21 years old. This rule applies to all players regardless of location within Bangladesh. Age verification is mandatory — be99 requires KYC document submission (NID or passport) before any withdrawal is processed, and accounts where age cannot be confirmed are suspended pending verification. be99 does not knowingly accept registrations from individuals under 21, and any account found to belong to an underage person is immediately closed with funds held pending investigation.

To set a deposit limit on be99, log into your account, navigate to Account Settings, and select the Responsible Gaming section. Choose Deposit Limits and set your preferred daily, weekly, or monthly maximum in Bangladeshi Taka. Reductions to your deposit limit take effect immediately. Increases to an existing limit are subject to a mandatory 7-day cooling-off period before they become active, giving you time to reconsider the decision. If you need help setting a limit, contact [email protected] and the team will configure it on your behalf.

Self-exclusion is available to any be99 player at any time — no explanation or justification is required. To self-exclude, go to Account Settings, open the Responsible Gaming section, and select Self-Exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect immediately: your account is closed, all marketing communications stop at once, and be99 will make every reasonable effort to prevent you from opening a new account during the exclusion period. Self-exclusion cannot be reversed before the chosen period expires.

be99 does not sell or rent player personal data to third parties for marketing purposes. Data may be shared with payment processors (such as bKash, Nagad, and Rocket) strictly to facilitate your transactions, and with identity verification partners solely for KYC compliance. All data sharing is governed by our Privacy Policy, available at /privacy-policy, which details your rights and how your information is stored and protected in accordance with applicable data protection standards. You may contact [email protected] at any time to request information about how your data is used.